About MitScore™

Don Preston is the Co-Founder and Technical Director of MitScore™, a mitigation intelligence and review platform built to bring greater transparency, consistency, and accountability to the restoration industry.

With more than 30 years of restoration, mitigation, and consulting experience, Don helped develop the proprietary MitScore™ review methodology that serves as the foundation of the platform. This methodology was built from real-world project experience, industry standards, claim review practices, and lessons learned from residential, commercial, and complex large-loss assignments.

As the Founder and Owner of LMS Restoration, Don has led and managed the delivery of more than $100 million in mitigation services. His experience gives MitScore™ a practical, field-tested perspective on project execution, documentation requirements, equipment utilization, billing practices, contract compliance, and claim resolution.

Having worked on both the contracting and consulting sides of the industry, Don understands how mitigation projects are performed, documented, reviewed, and defended. That experience helps ensure MitScore™ reviews are grounded in documented job conditions, industry standards, and practical field knowledge.

Mike Fletcher is a mitigation review specialist, large-loss consultant, trainer, and former restoration company owner with more than 25 years of experience in the insurance restoration and construction industries. His background includes water mitigation, commercial construction, mold remediation, large-loss consulting, Xactimate estimating, documentation review, moisture mapping, contractor invoice evaluation, and mitigation file analysis.

Before focusing on mitigation review and consulting, Mike owned and operated a restoration company and worked as a commercial general contractor and licensed mold remediator. This hands-on field experience gives him a practical understanding of how water restoration and mitigation projects are scoped, documented, performed, billed, reviewed, and settled.

Mike has also trained more than 500 independent adjusters, helping them better understand mitigation documentation, estimating, field review practices, and claim evaluation. His experience allows him to evaluate mitigation files from both the contractor and insurance review perspectives, with a focus on clarity, accuracy, and practical file support.

As one of the driving forces behind MitScore™, Mike focuses on improving how water mitigation files are evaluated. His goal is to help carriers, adjusters, review teams, and restoration contractors make better file decisions through clear documentation standards, practical review methods, and technology-supported analysis.

With deep experience in field operations, water restoration, construction, mold remediation, adjuster training, and claim review, Mike brings a real-world perspective to mitigation oversight. His work is focused on improving file clarity, strengthening documentation, reducing unnecessary disputes, and creating a more reliable review process for complex mitigation claims.

Paul Vitolins brings more than 35 years of insurance industry experience to his role as Co-Founder of MitScore™. Throughout his career, Paul has worked from nearly every vantage point of the claims process, beginning in full-service restoration and later advancing into complex loss consulting, claim valuation, and dispute resolution.

In 2007, Paul founded Southern Damage Appraisals, where he oversaw a portfolio of more than 30,000 claims and built a reputation for fair, objective, and evidence-based claim analysis. His extensive background gives him a unique understanding of the challenges faced by insurance carriers, adjusters, contractors, and property owners during the mitigation review process.

Today, Paul is focused on advancing the future of water mitigation review through MitScore™. As one of the driving forces behind the development of the proprietary MitScore™ system, Paul is committed to bringing greater consistency, transparency, and documentation-based decision-making to the mitigation industry.

By combining decades of field experience with a process rooted in proven science, industry standards, and defensible documentation, Paul is helping MitScore™ bridge the gap between insurance carriers and mitigation contractors. His goal is to support fair settlements, reduce unnecessary claim friction, and promote standardized, evidence-based mitigation review practices.

Andy Adkins brings more than 25 years of insurance industry experience, with a specialized focus on large commercial losses, complex claims, and high-net-worth property assignments. His career has been built around handling challenging losses that require technical accuracy, strong judgment, clear communication, and a deep understanding of both policyholder and carrier expectations.

In addition to his claims expertise, Andy brings over 13 years of management and leadership experience. He has led teams, supported adjusters, managed complex claim environments, and helped guide claim outcomes with a focus on fairness, documentation, and professional accountability.

As part of MitScore™, Andy contributes a practical, field-tested perspective to the mitigation review process. His background in large-loss claim handling and executive-level client service helps strengthen MitScore™'s mission of bringing greater consistency, transparency, and defensibility to mitigation file reviews.

Andy's experience allows him to recognize not only what is included in a mitigation file, but also what may be missing, unsupported, or in need of further review. His leadership and claims background make him a valuable part of MitScore™'s commitment to evidence-based review, fair claim resolution, and improved decision-making for insurance professionals.